First Line Queries
Randstad HR Solutions are able to offer companies first line telephone support in order to deal with and resolve any HR related queries.
Whether Randstad is managing your transactional HR or whether this is kept inhouse, we are still able to provide advice and support in this area. This advice and guidance is provided through Randstad having an in-depth knowledge of your existing policies and procedures.
Advantages associated with first line support include; expertise and up to date knowledge available at short notice; ability to be able to resolve and advise on queries in a prompt manner; access to first line support for line managers and non HR related staff.
We provide telephone support including advice on:
- Dealing with absence management, return to work meetings, and how to handle ongoing absence issues.
- Dealing with performance management reviews
- Maternity and paternity queries
- Requests for part time or requests for flexible working practices
- Family friendly request
- Disciplinary procedures
- Grievance process
- Bullying & harassment
