accomodation customer caseload officer in poole

12 August 2019
ian davies, randstad business support
job type
£ 18,000 - £ 19,500 per year
apply now

poole, south west
customer services
sub specialism
Customer Service
job type
working hours
£ 18,000 - £ 19,500 per year
reference number
ian davies, randstad business support
0117 311 6493

job description

Calling caseload consultants within supported housing.

Do you deliver quality community and accommodation based support for some of the most vulnerable members of our community?

If so I want to hear from you now

The role:

* Managing a caseload of customers, offering specialist support services.
* Managing referrals into the service, undertaking interviews and assessments and inducting new customers.
* Delivering quality, outcome focused support sessions both on a one-to-one and group basis.
* Maintaining up to date risk assessments for all customers, ensuring compliance with safeguarding policies and appropriately managing Safeguarding concerns.
* Identify and signpost customers to any support they may benefit from from partner agencies.
* Supporting customers to pay their rent, service charge and any personal charges in accordance with their license agreement.

The Person

* Level 3 qualification or equivalent, eg. Health and Social Care.
* Proven experience working with people with support needs.
* Proven experience of caseload management.
* Able to demonstrate partnership working with specialist agencies.
* Working knowledge of housing and benefits advice.
* Excellent communication skills.
* Able to work under pressure using your own initiative, and able to work positively and creatively with people with support needs.

Apply Now

Call Ian Davies Principal Consultant 0117 3116493

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.


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