Account Manager
Competitive salary DOE plus company benefits
Manchester, (M2)
Full Time, 37.5 hours per week, Permanent
Monday - Friday, 9am - 5 pm
Randstad is working with the leading global provider of skilled business-critical support services to financial, legal and professional services firms.
Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for!
The Job:
The individual's primary responsibility will be to communicate a vision for how our client best serves their clients across single or multiple service offerings, and who empowers and enables their team to bring that vision to life. The role focuses on executing service delivery, delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team growth and development.
- Oversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employees
- Manage relationships with clients by ensuring a high level of customer satisfaction
- Establish, execute, and sustain quality service delivery through standard operating procedures, account planning, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance
- Drive continuous improvement; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client
- Responsible for employee lifecycle of direct and indirect reports including, but not limited to interviewing and hiring; onboarding and induction; on-the-job training; professional learning, development, and growth; performance management including reviews and goal setting; talent management including succession planning for key roles; off-boarding management
- Ensure direct and indirect reports understand and are compliant with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary
- Review monthly P&L and submit necessary changes to financial analyst
- Review all labor allocations; manage over-time and time-off to avoid non-billable charges
- Create and distribute monthly invoice, ensuring it meets contractual requirements
If this sounds like something you are interested in please reach out to find out more.
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
