account manager in birmingham

posted
08 November 2018
contact
laura wileman, randstad business support
job type
permanent
salary
£ 19,000 - £ 20,000 per year
apply now

posted
location
birmingham, west midlands
specialism
secretarial & admin
job type
permanent
working hours
Full-Time
salary
£ 19,000 - £ 20,000 per year
reference number
LWCSAM
contact
laura wileman, randstad business support
apply now

job description

Are you looking for a challenging role where you can utilise your account mangement, customer service, administration and communication skills? Are you looking for an established organisation with strong values and a family feel? Looking for a role to develop your skills and experience?

One of the most well known organisations within the packaging industry is looking to expand its thriving team!

Customer Service Account Mananger

Please note experience within either the packaging or shipping industry is essential.

The Role



* Parking On-site
* Location Yardley
* 09:00 - 17:30 PM
* Salary £19,000 - £20,000
* Progression opportunities

Main Task: You will work as part of a small team of Customer Service Executives answering calls across a number of Retail Consolidation customers. You will be the first point of contact for the customers' stores and Head Office staff, help to resolve customer complaints, be confident at troubleshooting, as well as investigating any sort of customer related inquiries.

Responsibilities:



* Office based point of contact
* You will ensure all queries are accurately captured within the Query Management System
* You will pro-actively contact customers for clarifications that will help resolve their query
* You will work with your internal network to ensure you are able to provide your customer with an appropriate response within the agreed SLAs. Continuous Business Improvement
* You will make proactive customer calls to elicit feedback on our service performance
* You will proactively support change in processes / procedures to provide a better customer experience / greater efficiencies

What You'll need



* Have excellent communication and customer care skill
* Please note experience within either the packaging or shipping industry is essential.
* Have the ability to manage issues from enquiry to resolution
* Have experience working in a business to buisness customer service role (desirable)
* Ability to answer customer queries and promote/sell products and process orders.
* Proven experience within an office-based customer service position (desirable)
* You will also need to be bright, efficient with a can-do attitude and the ability to think on your feet to solve problems arising.
* Good working knowledge of MS Office is required and experience of using a CRM system, eg., Microsoft Dynamics would be desirable.
* Knowledge/understanding of print processes would also be desirable although training will be provided.

Desirable Skills



* Customer service management
* Being proactive and flexible
* IT literate
* Meeting deadlines
* Communication
* Being courteous and professional
* Being confident, thorough and collaborative
* Planning - ability to project manage orders
* Good standard of English both written and spoken and Maths

This role won't be around for long so don't delay apply now!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

educational requirements

high school