account manager in smethwick

posted
01 April 2019
contact
laura wileman, randstad business support
job type
permanent
salary
£ 20,000 - £ 22,500 per year
apply now

posted
location
smethwick, west midlands
specialism
secretarial & admin
job type
permanent
working hours
Full-Time
salary
£ 20,000 - £ 22,500 per year
reference number
LWCSAM
contact
laura wileman, randstad business support
apply now

job description

Are you looking for a challenging role where you can utilise your account management, customer service and communication skills? Are you looking for an established organisation with strong values and a family feel? Looking for a role to develop your skills and experience?

The Role



* Parking On-site
* Location: Smethwick
* Salary £20,000 - £22,500 OTE £29,000
* Progression opportunities
* 23 days holiday + BH

Responsibilities:

You will be responsible for developing and maintaining a professional relationship with customers in order to best meet their expectations, attending to any customer needs and acting as the main point of contact for any inbound inquiries. Interpreting customer's requirements and presenting them with a solution, you will also generate B2B sales orders and communicate effectively with the dispatch team to ensure clarity of information.



* Working as part of a business to business sales team focusing on building new business relationships.
* Conducting outbound calls to develop leads and prospect for potential new business.
* Contacting lapsed accounts and selling to existing clients to further maximise revenue.
* Work to agreed KPI's and targets
* Ensure a high level of customer service is achieved.
* Ensure that appropriate level of technical product knowledge is maintained.
* Support external Business Development Managers.
* Seek opportunity to broaden the customer base and routes to market.
* Help to provide any information required for monthly sales reports to analyse and evaluate overall area performance, market dynamics, sector development and key account activity.
* To ensure that budgeted sales and margin levels are achieved.
* Developing existing customers to maximise revenue.
* Interpreting customer's requirements and presenting them with a solution.
* Building new business relationships.
* Making outbound calls to generate business with prospect customers.

What You'll need



* Experience in Account Management/ Internal Sales
* Proven ability to maximise accounts through cross selling and up-selling
* Have excellent communication and customer care skill
* Have the ability to manage issues from enquiry to resolution
* Proven ability to be able to negotiate and provide customers with quotations
* Have experience working in a business to business customer service role
* Ability to answer customer queries and promote/sell products and process orders.
* You will also need to be bright, efficient with a can-do attitude and the ability to think on your feet to solve problems arising.
* Good working knowledge of MS Office
* Knowledge/understanding of print processes would also be desirable although training will be provided.

Additional skills



* Customer service management
* Being proactive and flexible
* IT literate
* Meeting deadlines
* Communication
* Being courteous and professional
* Being confident, thorough and collaborative
* Planning - ability to project manage orders
* Good standard of English both written and spoken and Maths

This role won't be around for long so don't delay apply now!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

educational requirements

high school