administration - it service desk a in pudsey

posted
11 September 2019
contact
randstad financial & professional, randstad financial services
job type
temporary
salary
£ 9 - £ 12 per hour
apply now

posted
location
pudsey, yorkshire and the humber
specialism
secretarial & admin
job type
temporary
working hours
Full-Time
salary
£ 9 - £ 12 per hour
reference number
MJ74701
contact
randstad financial & professional, randstad financial services

job description

About Our Client

Lloyds Banking Group has been supporting customers, communities and businesses in the UK for over 320 years. You could become a part of this journey and make a real difference to the Group's customers


Job Responsibilities:



* As a integral part of the organisation you will be responsible for:
* Providing 1st line support to business users across the network
* Reducing the number of incidents progressing to 2nd line support
* Remotely accessing users computers
* Resetting passwords
* Analysing situations and evaluating problems to come up with the best solution
* for the business and customer
* Managing the expectations of customers whilst having an empathetic understanding of their issue
* Providing training support to users at all levels within the business
* Providing a friendly yet professional level of customer service
* Answering calls within a timely manner
* Handling complaints sensitively and understandingly
* Working unsupervised to ensure that the businesses service levels agreements are met

So if you're interesting in learning, growing and developing, Lloyds Banking Group could be the place for you.




Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003