administrative assistant in gillingham

posted
09 September 2018
contact
nana nsafoah, randstad business support
job type
contract
salary
£ 9 - £ 11 per hour
apply now

posted
location
gillingham, south east
specialism
accountancy & finance
sub specialism
Finance
job type
contract
working hours
Full-Time
salary
£ 9 - £ 11 per hour
experience
nq
reference number
2162-1
contact
nana nsafoah, randstad business support
phone
020 7786 6431
apply now

job description

Can you work under pressure? Are you keen to help others? Are you able to multi-task?

Then read on...

Our Tier One bank is looking for a confident individual to provide Admin suport to the AML Operations. They are responsible for ensuring the bank remains compliant with CDD standards and the Group Policy and legal requirements relevant to Anti-Money Laundering and Counter Terrorist Financing. The job holder will provide high quality Customer Due Diligence and Ongoing Know Your Customer (OKYC) support to the Small Medium Enterprise (SME), Retail Business Banking (RBB) or Non-SME business ensuring all regulatory deadlines and requirements are met.

Key Accountabilites:
· Process all standard transactions in a compliant manner to meet key performance indicators and support Service Level Standards, seeking guidance when unsure

· Focus on process efficiency & customer service whilst delivering against defined productivity goals

· Ensure that all work is completed accurately and adhere to all specific Bank processes, procedures, standards and relevant external regulations

· Ensure all details entered onto the system are up to date and precise to allow accurate reporting to the FCA

· Liaise with internal and external customers to deal with general telephone queries for routine transactions

· Investigate and solve complex enquiries and concerns, communicating professionally and concisely with internal and external customers

· Ability to handle cases end to end, using knowledge, responsibility, decision making and accountability to deliver an efficient service to customers

· Be flexible and committed to undertake various tasks at a similar level

· Focus on customer service whilst delivering against defined productivity goals

· Identify, suggest and implement improvements to new and existing processes

· Remain compliant ensuring you act in accordance with policy and procedures and regulatory requirements

· Review your performance against objectives and take personal responsibility for your development

· Demonstrating the LBG values and behaviours and our Codes of Responsibility in all your day to day activity

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

skills

aml