aftersales coordinator in birmingham

27 September 2018
naomi slakmon, randstad cpe
job type
£ 20 - £ 25 per year
apply now

birmingham, west midlands
construction & property
sub specialism
job type
working hours
£ 20 - £ 25 per year
reference number
naomi slakmon, randstad cpe
0203 680 0650
apply now

job description

Aftersales Coordinator Role

Job summary

We are looking for an Aftersales coordinator to provide Aftersales support during the 2-year developer warranty period by monitoring and closing out defect claims efficiently whilst providing outstanding customer service.


* Close to main line station
* FTC 6months - 12 months
* Full time position

Duties & accountabilities:

* Receive claim reports from emergency out of hours provider, telephone calls, e-mails or letters and record all cases on to the Salesforce database.
* Liaise with owner, resident or letting agent to determine appropriate course of action.
* Issues considered genuine defects within the Developer warranty are to be referred by defect notification to the Contractor.
* Coordinate appointment date/time with Contractors and monitor progress through to completion, maintaining accurate records on Salesforce.
* Arrange and coordinate appointment date/time with owner/resident/letting agent for Warranty Manager to investigate issues requiring action by the Developer.
* Maintain accurate records on Salesforce detailing progress of all live cases.
* Participate in regular team meetings to review cases under progression.
* Liaise with and support the Warranty Manager with progression of technical/larger construction cases.
* Liaise with external service providers, Contractors, Concierge and Managing Agents as required.
* Record any refused cases on Salesforce and communicate decision.
* Ensure all legal documentation, Contract for Sale and Building Guarantee certificates are saved within the relevant plot on Salesforce.
* Produce case history reports for review by the Customer Services Manager in escalation cases.
* Obtain quotations, raise purchaser orders and track payments through internal finance systems, in accordance with the Business Approved Supply Chain.

Essential skills and experience:

* Ability to communicate effectively with all levels of personnel both internal and external including sensitivity to others.
* Strong administration skills
* Excellent planning and organisation skills with the ability to multi task, work to deadlines, prioritise tasks and work to optimum efficiency.
* Ability to prioritise workload and use own initiative
* Able to think outside the box
* The ability to be a self-starter and to work as part of a team
* Professional and mature approach when dealing with internal contacts and external clients/stakeholders.
* Enjoys a busy and demanding environment, can remain calm under pressure and promote a calm environment.
* Self-motivating with a 'can do' attitude and demonstrate drive to get results
* Excellent computer skills including work-processing, email, internet use of Salesforce database package

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.


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