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it service desk manager

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London, London
Job type:
Date Posted:
10 September 2018
reference number:

IT Service Desk Manager - Canary Wharf - up to £37,000

An innovative public sector organisation in London is urgently seeking a new IT Service Desk Manager to lead a small team of 1st Line IT Analysts. The focus of this role is on service improvement and performance improvement - leading and managing the existing team to achieve their SLAs, improve their fix rate and deliver a better service to internal customers.

This is a great opportunity for someone to make an immediate impact on the business - there are plenty of "quick wins" and areas where the team can improve with the help of a good Service Desk Manager / Service Desk Lead. In addition the organisation supports a healthy work / life balance through 28 days holiday, flexible working and a 9-5 working day (no shift patterns or out-of-hours work required).

As the successful candidate you must have:

- A strong track record in leaading / managing IT Service desk functions

- A background in service improvement and performance improvement against SLAs

- An understanding of ITIL

- Prior experience of setting change management process and escalation management process

- Excellent communication skills and motivation skills

You will be rewarded with a package that includes:

- Basic salary of circa £32,000 to £37,000

- 10% Pension

- 28 days holiday

- Flexible working

- A good work / life balance (this role is 9-5 with no shift patterns or 24 hour cover)

This is an urgent vacancy where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me asap to be considered.

Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.