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customer service advisor

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Location:
Birmingham, West Midlands
Job type:
Temporary
Date Posted:
11 September 2018
reference number:
CS5042

Are you a People Person? Are you looking for an exciting opportunity to join a fun and energetic team? Are you interested in a fresh challenge working for a fantastic business?

This central Birmingham organisation is experiencing fast development and is currently looking for temporary Customer Service Advisors to join their enthusiastic team through this demanding period.

As a Customer Service Advisor you will be responsible for being the first point of contact the customer, being on hand to answer any query or question that a customer may have, going above and beyond for all customers in order to offer a resolution.

What's in it for you?

* Great working hours: Monday to Friday - 9:00am - 5:30pm
* Payrate: £8.49 per hour
* Possible Permanent Opportunity

Key Responsibilities:

* Handle any concern or complaint a customer may have
* Ensuring First time resolutions for customers where possible
* Escalating concerns where a resolution is not reached to the appropriate team

Experience Required:

* Experience working in a Customer Services role in a contact centre is crucial
* Desire to provide outstanding customer service
* Excellent communication skills
* Strong problem solving capability

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.