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Basingstoke, South East
Job type:
Date Posted:
12 September 2018
reference number:
Planner RG

Are you looking for a career in resource planning? Are you based in the Basingstoke area? I have the ideal position for you.

Main duties -

* Be a helpful point of contact for our customers, contractors and trades staff.
* You'll use an appointment scheduling system to schedule appointments for repairs & maintenance.
* Making sure the appointments are attended and completed within set timescales, You'll also reschedule jobs when needed, ensuring the customers are kept in touch with.
* Monitor diaries to ensure that resources are fully utilised and liaise with the other planning teams to use trades staff from other areas when needed to fulfil the jobs.
* Confident in the use of computer programmes and be able to learn new systems quickly. This will help you to raise, close and amend jobs on the bespoke system. As well as assisting trades staff with troubleshooting problems they may experience with their hand-held devices.

Minimum experience/skills needed -

* Previous experience of planning/scheduling is essential.
* This is a very fast paced role so you'll need to be able to multi-task and prioritise workload whilst always remaining calm and professional, especially when liaising with customers.
* Have very strong communication skills with a polite yet assertive telephone manner and have confidence to deal with challenging customers.
* You will need to be experienced and ready to start immediately, in order to hit the ground running

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.