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inbound sales/retentions

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Location:
Manchester, North West
Job type:
Permanent
Date Posted:
11 January 2019
reference number:
isrm

Inbound Sales/Retentions
Manchester
£17.5k - £20k basic salary plus uncapped bonus, OTE £25k

Randstad are delighted to be working alongside a world leading travel booking company, who are recruiting for Inbound Sales or Retentions Advisors to join the team based in Manchester city centre.

Main Duties:

* Liaise with customers and clients via emails, webchat and incoming calls
* Assist customers with booking queries, advising them of more suitable alternatives
* Deal with cancellation requests, using your customer service skills to retain their booking
* Upsell and crossell products and services based on the customer's needs
* Overcome objections by building a rapport with customers

Skills:

* Experience in a sales or customer service role
* A confident communicator, comfortable handling objections
* Self motivated with strong attention to detail and problem solving skills

This is your chance to join a large organisation and work in a modern, refurbished city centre office with over 40 languages spoken. You will be offered comprehensive training, fantastic opportunities for progression and various corporate benefits.

For more information about this role, please apply with your CV today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.