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inbound customer service

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Location:
Durham, North East
Job type:
Temporary
Date Posted:
12 February 2019
reference number:
MJ67723

Customer Service
Northumbrian Water
Temporary role for minimum of 3 months.
Pity Me, Durham.
£10.37 per hour.
Mon - Fri between 8am - 8pm and 8am - 1pm Saturday every 4th week.


At Northumbrian Water, everyone has their own style. Their Customer Centres are busy, lively places. And working in them gives our workers a great opportunity to develop key people skills and gain valuable work experience. Everything they do is designed to deliver an unrivalled customer experience so that makes you a very important part of their business.


Their Customer Service Advisors are the voice of the business. Whatever the next call brings, their goal remains the same - to provide unrivalled customer service. Whether their customers need advice, support, or simply want to get something sorted out, their colleagues have the knowledge and skills to stay calm and provide the right help at the right time.


With so many customers to keep happy, they're looking for bright, resourceful people with strong listening skills who can think on their feet. So if you can work in a team and are happy to take responsibility for answering their customers' questions, then we want to hear from you.
To be successful, you'll need to:
* Be confident when communicating - both on the phone and in writing.
* Be calm; able to listen and respond with clarity and respect
* Have a background in customer service - or great people skills that can be developed
* Have a good level of computer literacy
If you're thinking about moving on I'm looking for new talent to send to Northumbrian Water.
Contact myself Amanda White 0191 2339313 for more information.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.