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service desk analyst

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London, London
Job type:
Date Posted:
06 February 2019
reference number:

I am looking for a Service Desk Analyst that has been working within a Windows environment and is looking to progress their career in one of the country's leading construction and development companies.

Within this company there will be plenty of variety, opportunities for personal development, career progression and a constant stream of new challenges all in a supportive and inclusive environment.

As a member of the IT Service desk team, you will provide 1st line technical support to employees. The role is desk based and involves being logged onto the telephone system and logging incoming calls via emails. You will be expected to manage the logging and resolution of IT technical faults and enquires, monitoring progress and keeping customers appraised of events.

Key skills:

* Microsoft Windows 7 and 10 operating systems, Microsoft Office 2013 / 2016 and other windows based applications, Web applications, PC, Laptop and Printer hardware, iPhones and iPads and Active Directory services
* Experience of logging and updating calls via an IT Service Management tool
* Ideally, will have an understanding of the Construction industry and of the deployment of IT within the Construction environment
* Good all-round education including GCSE Maths and English, or equivalent, as an absolute minimum
* ITIL Foundation level or Service Desk Institute accreditation desirable
* MCP or equivalent experience desirable
* CompTIA A+ or equivalent experience desirable

If this sounds like the role for you then please get hold of me email: (

Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.