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income officer

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South London, London
Job type:
Date Posted:
11 February 2019
reference number:

Income Officer

An exciting opportunity has arisen for an Income Officer based in a Local Authority in South London.

Post: Income Officer

Rate: Circa £18- £19 an hour

We are looking for an experienced Income Officer to provide an effective people focused income collection service to maximise income and minimise rent arrears of residents.

The main duties of the role are as followings;

* Effectively and proactively, manage a case load of rent accounts, ensuring rental income is maximised whilst supporting residents to sustain their tenancies.
* Engage proactively with residents, over the phone, visiting them at home or conducting office interviews.
* Keep accurate records in relation to arrears recovery action, complete documentation for legal cases and prepare reports to progress arrears cases in line with relevant policies and procedures.
* To attend evictions as and when required, completing an inventory of goods and arranging for removals and storage of goods.
* Ensure individual performance targets on a range of income collection and customer service standards are met and work collaboratively with colleagues to ensure team targets are met.


* Good understanding of the challenges facing Social Housing in regards to income collection and tenancy sustainment.
* Experience of working in a frontline customer focused environment.

Clients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration.

Please apply with submission of your CV and Abs Valentino from our London CPE office will be in Touch. For more information and a confidential chat about the position, please do not hesitate to call us on 0203 680 0630

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.