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it team leader

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Birmingham, West Midlands
Job type:
Date Posted:
12 April 2019
reference number:

Manage the effective and efficient delivery of quality Information Technology Infrastructure services and support at agreed Service Level Standards.


* Capacity Management - Ensure that the capacity of the IT Infrastructure matches the evolving demands of the business in the most cost-effective and timely manner.
* Availability Management - Ensure that the capability of IT Infrastructure is optimised to deliver a cost-effective and sustained level of availability that meets agreed Service Level Standards.
* Configuration Management - Manage, monitor and maintain a register of all IT Infrastructure items and services by identifying, controlling, verifying and recording the items and versions in existence.
* IT Service Continuity Management - Ensure all required IT technical and service facilities (including computer systems, networks, applications, telecommunications, technical support and Helpdesk) can be recovered within required and agreed timescales.
* Recommend improvements to the purchase of Information Technology & Telecommunications hardware & operating software
* Recommend improvements to Information Technology and Telecommunications infrastructure and design across the companies
* Change Management - Manage the Change Process for hardware, communications equipment and software, system software, 'production' applications software and all documentation and processes associated with the running, support and maintenance of production systems.
* Release Management - Manage the Release Process to ensure the protection of the production environment and its services when Change occurs to hardware, communication equipment and software, system software and 'production' applications software.
* Security Management - Manage the Security Process to ensure the confidentiality, integrity and availability of data and the security of hardware and software components.
* Quality & Risk Management - Minimise the impact of all of the above on Service Level Standards by ensuring all activities and processes are performed to agreed quality and risk management standards.
* Performance Reporting - Provide weekly and monthly service level reports.


* Strong experience in a similar role
* Advanced Computer infrastructure and operating systems skills
* Leadership
* Strong Interpersonal Communication
* Strong Planning methodology/ Project Management
* Time Management/Organisational skills
* Teamwork
* Conflict Management
* Ability to develop and mentor staff
* Excellent written communication skills, able to articulate reports to Executive level.

Randstad Business Support is acting as an Employment Agency in relation to this vacancy.