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customer service associate

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Wokingham, South East
Job type:
Date Posted:
15 April 2019
reference number:

Do you pride yourself in being able to provide outstanding Customer Service?

Are you a natural communicator?

Are you comfortable dealing with Healthcare Professionals in the UK and Ireland?

Are you looking for an exciting opportunity with a multinational medical and pharmaceutical company, recently awarded "Britains Healthiest Large Company" with a clear mission to improve and save lives through world-class healthcare.

We have a fantastic opportunity to join the worlds most broadly-based healthcare company supporting their diverse customer base. If you are friendly, proactive and articulate, you'll feel right at home in this diverse and welcoming team.


* On-site car parking and cycle storage
* Subsidised on-site restaurant
* Comprehensive training
* Discounted staff shop.
* Annual bonus scheme

Hours of work:

* Monday to Thursday, 09:00AM-17:30PM
* Friday, 09:00AM-17:00PM


This role is to support the UK market, so you will be dealing with inbound calls from healthcare customers.

As the primary contact between the business and its customers, you will be expected to demonstrate excellent customer service with every interaction to ensure that every customer receives the same level of high service that you yourself would expect.

* Processing telephone orders, enquiries, complaints and requests for information.
* Arranging for returns and credits to customers' accounts.
* Provide updates to customers and collect feedback on customer satisfaction.
* Working with stakeholders from all areas of the business
* Maintaining corporate SLAs and individual KPIs.
* Responding to email enquiries from customers.
* Maintaining customer and product knowledge.


* Strong customer focus.
* Effective communication skills in English - verbal and written.
* Ability to work in a team environment.
* Good computer skills including data input.
* Ability to work in a fast-paced and busy environment.
* Organisational, numerical and administrative skills.
* Willingness to take ownership of issues and resolve them when necessary.

If you're passionate about delivering a high-quality service to corporate customers, then apply today!