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customer service advisor (german speaking)

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Location:
Liverpool, North West
Job type:
Contract
Date Posted:
15 May 2019
reference number:
BSC-GER-2504

Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service?

Our client, a worldwide brand, are currently looking for candidates who can speak German to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first time resolutions and provide an exceptional customer experience.

Benefits

* £8.31 per hour
* Monthly bonus
* Pension
* Holiday pay (33 days including Bank Holidays)
* Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much more
* Shift pattern: 5 days per week between Monday and Sunday - 8 hour shifts between 7am and 11pm

Responsibilities

* Demonstrate effective customer contact through inbound calls and building strong rapport
* Ensure that customer service levels are met and going the extra mile where possible
* Respond to all customer queries with accurate and complete information
* Set and manage customer expectations
* Ensuring personal Key Performance Indictors and Service Level Agreements are achieved

Requirements

* Experience in a previous customer service role
* Excellent telephone manner
* Flexible approach
* IT literate

This is an ongoing temporary assignment with an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.

If you are interested in hearing more about the role, please apply immediately by sending your CV and one of the team will be in touch.