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customer service administrator

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Location:
Stockport, North West
Job type:
Temporary
Date Posted:
14 May 2019
reference number:
11723

As one of the UK's largest financial groups, Lloyds Banking Group's scale and breadth means your career aspirations could become a reality.

Job Responsibilities:

* Manage inbound or outbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business with Lloyds Banking Group
* Complete telephony, digital and admin based tasks to service customer queries
* Take ownership of customer problems, solving them at first point of contact and escalate when required
* Build long lasting professional relationships with Lloyds Banking Group customers that will exceed their expectations
* Deal with customer data ethically and in accordance with the FSA requirement
* Understanding and interpreting data at a basic level
* Process work in line with agreed procedures and Lloyds Banking Group rules or scripts
* To schedule and prioritise allocated work on a daily basis
* Learn the procedures and understand parameters of producing a quality output
* Resolve queries and escalate as necessary (i.e. a team leader/manager/other group) and log if appropriate
* Liaise with internal/external Lloyds Banking Group customers and clients
* Maintain and update information held on a data base or manually
* Maintain records for audit purposes.
* Confident in processing a high volume of transactions while maintaining high level of accuracy at all times.
* Able to work in a team or other structured environment
* Articulate and able to maintain good relationships with colleagues and clients
* Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues
* Contribute to the continuous improvement of Lloyds Banking Group by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to Lloyds Banking Group
* Demonstrate consistently Lloyds Banking Group values and behaviours
* Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development
* Support Lloyds Banking Group's wider team to ensure that performance standards and business objectives are met
* Personally contribute to an environment where colleagues want to work and customers feel valued
* Carry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for Lloyds Banking Group customers in line with specified process and procedures
* Provide a high quality service to Lloyds Banking Group customers comprising of handling inbound or outbound calls and undertaking a range of processing tasks. This will be achieved as part of a flexible model to support the business in meeting customer demands within agreed service levels.

So if you're interesting in learning, growing and developing, Lloyds Banking Group could be the place for you.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.