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customer service

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Leeds, Yorkshire and the Humber
Job type:
Date Posted:
15 May 2019
reference number:

Customer Service


Leeds City Centre

Temp to Perm

Key Responsibilities:

* To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept information throughout the complaint process.
* To manage the resolution of customer complaints, within given timescales.
* To be the first point of contact for all customer related issues.
* To liaise with the client on a weekly basis and report on the level of customer complaint resolutions.
* Maximise customer satisfaction and ensuring full communication at all times.
* Deal with escalated customer complaints

Experience, attributes & skills sought:
* Previous call centre background
* Previous complaint handling experience
* Previous customer service experience
* Analytical thinking
* strong verbal and written communication skills

If you are interested, apply above or call Aaron on 0113 218 6900

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.