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customer service advisor

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Liverpool, North West
Job type:
Date Posted:
15 May 2019
reference number:

Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Do you have a genuine interest in the campaign brand with experience and knowledge of power tools?

Benefits include:

* City centre location
* Onsite shops and eating areas
* Great transport links
* Access to the Randstad Benefits App with discounts at major retailers, cinemas , gyms and more more

The Job

To achieve the ambitious objectives of our growing site in Liverpool we are looking for experienced Customer Services Associates to join a new campaign for one of our much valued and established clients.

The office is located in a modern office close to Moorfields Station near the Cavern Quarter in Liverpool. This is easily accessible by car, foot or public transport. Please note there is no on-site parking.

Your Responsibilities

Working as part of the Inbound Customer Service team for the campaign, undertaking proactive customer contact in all aspects of campaign promotions and activities

* Handling all customer interaction including requests for pricing, delivery dates, sales campaign enquiries, order processing, dealing with carrier issues as well as aftersales support, in a prompt, friendly, personalised and professional manner
* As a blended agent, interact with the customer across all channels (inbound calls and emails)
* Providing a high-touch experience for customers each and every time
* Acting as a trusted advisor in answering questions and solving problems ► Advising customers on the best services available
* Building rapport with customers
* Providing a value add service that enhances the customer experience and builds our brands and service reputation
* Capture, maintain and ensure quality of customer data
* Identify and highlight any service related issues, incidents or trends
* Highlighting and escalating issues as necessary
* Delivering and maintaining both individual and team targets

The Ideal Candidate

* Experience of working in a customer contact centre environment, providing excellence in service to the customer
* A passion for delivering first class customer service
* Highly developed soft skills and a strong will to serve
* Excellent verbal and written English communication skills
* Good social and interpersonal skills
* Good listening skills
* Flexible enough to work as a blended agent across channels, Inbound and Aftersales, handling phone and email enquiries
* Excellent problem solving skills; solution focused
* Quality focused with attention to detail
* A genuine interest in the campaign brand with experience and knowledge of Power Tools
* Empathetic, a warm, helpful and positive approach
* Proactive, confident, self-motivated and driven to succeed
* Takes ownership and is accountable
* Ability to work well under pressure
* A team player
* IT Savvy with good MS Office (Word and Excel) and keyboard skills
* The commitment to work towards individual and team goals
* Flexibility in hours of work/shift pattern

Job Type, Hours and Pay

The role is working on a temporary basis for an on-going period of time, with potential for permanent conversion.

A start date of Tuesday 28th May is required for training, and no annual leave can be taken for the first 4 weeks whilst training so please advise if this is a problem

£8.31 per hour

The office hours are open between 8am - 5pm Monday - Friday with some weekend work required during busy periods. so flexibility will be required.

If you would like to apply, please send your CV and one of the team will be in touch!