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customer service coordinator

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Coventry, West Midlands
Job type:
Date Posted:
09 August 2019
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Are you looking for a new role as a Customer Service Coordinator? Interested in managing customers accounts whilst working for a laboratory? If the answer is yes, this role is for you!

The Customer Service Coordinator will be looking after the day to day management of customers' accounts ensuring that a proactive & interactive relationship is developed. This is a fantastic permanent opportunity to play a key role and to work for an industry leader!

This is a permanent opportunity on offer, based in Coventry.


* Free on site parking
* 25 days holiday + bank holidays
* Pension plan


* Day to day management of customers' accounts ensuring that a proactive & interactive relationship is developed.
* Responds to customer inquiries and provides a speedy and thorough resolution to customer issues and problems.
* Proactive monitoring of sample progress through the laboratory to ensure that the customers' requirements are met and any issues are identified.
* Responds to all inquiries and delivers appropriate information or refers to appropriate function or people.
* Participates in successful implementation or improvement initiatives.
* Develops the key relationships and dependencies with other business functions.
* Co-ordinates the handling of difficult and/or unusual situations.
* Ad hoc duties as required to ensure that the business directives are met.


* Customer service experience within a commercial organisation, ideally within a similar environment.
* A Science qualification level 3 upwards (College / Uni) would be an advantage.
* Excellent planning, organisational and time management skills.
* Effective communication skills both written & verbally.
* Professional and flexible approach to work with a firm focus on the customer.
* Is up to date with developments in own professional area and other related areas.
* Experience with working with various IT systems including MS Office.

If this role is of interest to you, and matches your skills sets and experience then please click apply below to submit your CV and cover letter. Please ensure your up to date contact details are on your CV before applying. If your application is shortlisted, we will call you and discuss the role in further detail to ensure this role is what you are looking for and meets our clients needs.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.