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client service officer

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Stevenage, East of England
Job type:
Date Posted:
20 May 2019
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As one of the UK's largest financial groups, Lloyds Banking Group's scale and breadth means your career aspirations could become a reality.

Lloyds Banking Group is dedicated to supporting all of their colleagues' ambitions. As part of the group you'll have a real opportunity to learn, grow and develop in a way that works for you.

Key Accountabilities:

* Ensure first-class client support is delivered at all times, making full use of our digital capability to optimise how clients interact with LBG
* Provide efficient reactive telephony service; ensuring compliance with applicable policies and procedures with the aspiration of single point resolution of customer need.
* Optimise personal workflow responding to reactive calls and tasks through PEGA
* Identify review & suggest improvements to simplify processes & ways of working to contribute to business efficiency goals
* Identify and direct clients through the relevant escalation process as and when required
* Responsible for identifying case types and accurately index using workflow management tool (e.g. PEGA)
* Ensure that the work processed adheres to all specified LBG processes, procedures, standards and relevant external requirements
* Proactively maintain personal knowledge of the processes to effectively deal with client queries

So if you're interesting in learning, growing and developing, Lloyds Banking Group could be the place for you.

If you think you're right for the role, apply now and see where your career could go with one of the UK's largest financial services groups.

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003