You are applying for this job:

customer service officer

  • new user
  • log in

Welcome [[name]]!

To apply for this job log in to your existing account

  1. choose file
    Upload from Google Drive

You are applying for this job:

Aylesbury, South East
Job type:
Date Posted:
20 May 2019
reference number:

Join Lloyds Banking Group and be part of an inclusive workplace where everyone, no matter their background, has the opportunity to make a real difference.

Key Accountabilities:

* Ensure first-class client support is delivered at all times, making full use of our digital capability to optimise how clients interact with LBG
* Provide efficient reactive telephony service; ensuring compliance with applicable policies and procedures with the aspiration of single point resolution of customer need.
* Optimise personal workflow responding to reactive calls and tasks through PEGA
* Identify review & suggest improvements to simplify processes & ways of working to contribute to business efficiency goals
* Identify and direct clients through the relevant escalation process as and when required
* Responsible for identifying case types and accurately index using workflow management tool (e.g. PEGA)
* Ensure that the work processed adheres to all specified LBG processes, procedures, standards and relevant external requirements
* Proactively maintain personal knowledge of the processes to effectively deal with client queries

Lloyds Banking Group' colleagues are working together to build a values-led culture. Submit your application and become part of the team.

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003