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italian speaking customer advisor

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Location:
Sunbury-On-Thames, South East
Job type:
Temporary
Date Posted:
10 June 2019
reference number:
EVC

Are you a natural communicator? Are you comfortable dealing with business customers in the UK? Are you looking for an exciting opportunity with a multinational pharmaceutical company?

EVC Johnson & Johnson are multinational medical devices, pharmaceutical and consumer packaged goods manufacturing company, Joining Randstad at EVC means becoming part of an incredible story - and helping to write the next chapter.

You'll be working in a fast and ambitious environment, with talented people who really care about what they do.

Benefits:

* On-site car parking and cycle storage
* Conveniently located to public transport links
* Subsidised on-site restaurant
* Comprehensive training
* Discounted staff shop
* Annual bonus scheme

Pay Rate:

* £11 PER HOUR

* Plus annual reviews

Responsibilities:

As the primary contact between the business and its customers, you will be expected to ensure that every customer receives the same level of high service that you yourself would expect.

* Processing telephone orders, enquiries, complaints and requests for information
* Managing the relationship between different areas of the business
* Maintaining corporate SLAs and individual KPIs
* Responding to email enquiries from customers
* Maintaining customer and product knowledge

Requirements:

This role is to support the UK and Italian market so fluency in English and Italian is required. You will be dealing with inbound calls from corporate customers only.

* Strong customer focus
* Effective communication skills in English - verbal and written
* Ability to work in a team environment
* Good computer skills
* Organisational, numerical and administrative skills
* Willingness to take ownership of issues and resolve them when necessary

If you're passionate about delivering a high-quality personal service to corporate customers, then send your application to evcjobs@randstad.co.uk today!