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customer service (inbound) - part-time

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Location:
Belfast, Northern Ireland
Job type:
Permanent
Date Posted:
25 June 2019
reference number:
MJ71636

Do you have excellent customer service skills? Are you looking for a career change with a successful company?

We have an exciting opportunity to join a leading NI Energy provider, joining their successful customer service team. Customer Service Advisors are the primary contact for the business in respect of emergencies, connection sales opportunities, job updates and other business related enquiries.

This role is part-time - Monday to Friday 10am - 2pm.

Associated Benefits:
* Enhanced holiday package
* Free transport service from City Centre to site
* Life Assurance
* Annual Health checks
* Enhanced pension package
* Discounted memberships
* Health and Wellbeing events throughout the year

Experience:
* 5 GCSE's or equivalent
* 1 years experience in a customer service role
* Experience dealing with a high volume of telephone enquiries
* Data entry experience
* Candidates who can demonstrate experience of complaint handling and managing a diary system would be at an advantage
* Good IT skills

Responsibilities:
* Handle effectively a variety of incoming telephone calls providing an efficient and effective service to existing and potential customers in a challenging and target driven environment
* Respond to telephone queries raised by customers
* Promoting connection and service sales opportunities achieving personal and team targets for profitable business generation
* General administrative tasks, recording customer complaints and data inputting of sales call reports, service work documentation, completed meter/ service job documents and installer management information

If you think this is the role for you, don't hesitate, get in touch today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.