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programme manager - customer experience digital transformation

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East London, London
Job type:
Date Posted:
05 July 2019
reference number:

Programme Manager (Customer Experience, Digital Transformation)

An innovative and well respected Not-for-profit organisation in East London is urgently seeking a new Programme Manager to lead the delivery of customer experience, process improvement, business change and digital transformation projects. They are looking to scale the organisation and as a result they are investing heavily in improving their customer engagement - transitioning from traditional offline models to digital solutions.

This is a fantastic opportunity to join a successful service delivery organisation as it goes through a period of genuine change & transformation. There is also the chance for career progression into a senior leadership position as they look at succession planning.

As the successful candidate you must have:

- A senior background in project and programme management

- Strong experience of delivering cross-functional business change and process improvement

- A background in customer experience / customer journey - shifting to digital customer channels

- Experience of working in a large, complex service delivery organisation

- Able to work effectively in a fast paced environment

- A collaborative approach with a focus on bringing people with you in the changes you implement

You will be rewarded with an excellent package that includes:

- Basic salary of circa £65,000 - £75,000 depending on skills and experience

- 12% pension

- Flexible working and home working options

- Bonus

- The opportunity to make a difference in a Not-for-profit organisation and a force for positive social change

This is an urgent vacancy where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered.

Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.