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technical helpdesk advisor

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Leeds, Yorkshire and the Humber
Job type:
Date Posted:
15 July 2019
reference number:

Role: Technical Helpdesk Advisor

Location: LS16 (North Leeds)

Hours: Monday - Friday 08:30 - 17:00

Salary: £18,000 - £21,000 DOE + Performance related bonus

This market leading chemical distributor is looking for a Technical Services Assistant. This position will be office based in Leeds and is a full-time permanent role.

Whilst this role is dealing with technical queries, your knowledge in the field will evolve over time but the desire to grow with the company and use your natural ability to learn is key. The company will invest in developing this individual and training will be offered on an ongoing basis.

This close knit team works in partnership with business improvement, assisting the sales team along with Health and Safety and Compliance. Over time, there will be the opportunity to meet with clients and understand in depth resolution, working closely with some high profile clients.

Personality is key. This individual must be confident, approachable and whilst having a professional and results orientated nature, a good sense of humour and a desire to work closely with the team will be essential.

The role:

This position is primarily responsible to answer all incoming customer technical queries. This is a fast paced position, and would suit someone with Help-desk experience, alternatively someone with a technical interest or previously worked in a technical role.

Key Responsibilities

Answering all Customer Technical Queries

Speaking with clients gaining responses to questionnaires

Regular liaison with Compliance / Commercial / Key Accounts to obtain relevant information

Logging of all customer Technical queries on the database

To provide outstanding customer service

Qualifications and Experience

A Degree (or equivalent) in a Scientific Discipline is desirable but not essential

Experience working in a Customer Service environment is essential

Ability to work well as part of a team, and also on their own when required

Ability to deal with people at all levels

Intermediate level IT skills, including Microsoft Outlook, Word and Excel

A good standard of both written and spoken English

The benefits of working for this highly recognised professional business include:-

* Competitive Salary + Performance Related Bonus
* Free Parking
* Modern, contemporary office space and kitchen facilities
* Break out area both indoors and out
* Health and Wellbeing Scheme
* Fresh Fruit
* Annual salary reviews

If you are interested in the above vacancy please contact Aaron on 0113 218 6900. Alternatively apply within this website or submit your CV and covering letter.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.