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german speaking customer service advisor

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Location:
Liverpool, North West
Job type:
Temporary
Date Posted:
14 August 2019
reference number:
GS-CS-PT-2406

Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service?

Our client, a worldwide brand, are currently looking for candidates who can speak German to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first time resolutions and provide an exceptional customer experience.

Benefits:

* Monthly language skill bonus - up to £100
* A Performance based monthly bonus
* Pension
* Holiday pay (33 days including Bank Holidays)
* Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much more
* Full training provided

Hours of work and salary:

* £8.31 PER HOUR
* Shift pattern: 5 days PER WEEK, Monday - Sunday
* Up to 20 hours PER WEEK

Responsibilities:

* Demonstrate effective customer contact through inbound calls and building strong rapport
* Ensure that customer service levels are met and going the extra mile where possible
* Respond to all customer queries with accurate and complete information
* Set and manage customer expectations
* Ensuring personal Key Performance Indictors and Service Level Agreements are achieved

Requirements:

* Experience in a previous customer service role
* Excellent telephone manner
* Flexible approach
* IT literate
* Flexible mainly evening and weekend shift patterns

This is an ongoing temporary assignment with an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.

Does this sound like the role for you? If so, send your CV to apply today!