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customer service advisor

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Bradford, Yorkshire and the Humber
Job type:
Date Posted:
10 September 2019
reference number:

Role: Customer Service, Social Media

Location: West Yorkshire

Salary: £8.21 rising to £8.65 after the completion of training period

Hours: The shift for this role is working 5 out of 7 days including potential alternate weekends, 8am - 5pm, 9am - 6pm, 10am - 7pm and 11am - 8pm (40 hours per week).

An exciting opportunity has arisen for my client to be based at their head office in Bradford. This is the perfect opportunity for someone looking for part time or full-time work.

The Culture:

Joining this organisation you will be working in a family oriented environment where everyone is welcome. If you take pride and strive for recognition this company rewards positive individual achievements within the team. Should you be looking for development within your career there is the opportunity to be up-skilled with continuous training offered.

* Subsidised canteen
* Free Parking
* Modern, Open plan office
* Temp to Perm Opportunities

The Role:

This role is extremely varied as once trained, colleagues will liaise with customers via several different platforms (email, social media and taking inbound calls).
Responsible for handling customer complaints and queries ensuring these are resolved in a timely and friendly manner
Dealing with a high volume of queries in a fast paced environment
Follow the correct procedures and processes to find solutions that are have the best outcome for both the customer and company
Process admin tasks

Ideal Candidate Must Have:

Organisational skills and the ability to multi-task is essential.
Have some experience in a customer service focused role, either face to face or telephone based with proven experience of handling complaints.
Be able to demonstrate strong IT skills
Be flexible and have an adaptive approach to your work.
Can demonstrate a consistent and friendly approach

This role offers excellent training and support and will suit someone looking for a temporary to permanent opportunity.
If this role sounds of interest to you please feel free to get in touch as soon as possible as we are looking for people to start immediately.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.