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administration - it service desk a

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Pudsey, Yorkshire and the Humber
Job type:
Date Posted:
11 September 2019
reference number:

About Our Client

Lloyds Banking Group has been supporting customers, communities and businesses in the UK for over 320 years. You could become a part of this journey and make a real difference to the Group's customers

Job Responsibilities:

* As a integral part of the organisation you will be responsible for:
* Providing 1st line support to business users across the network
* Reducing the number of incidents progressing to 2nd line support
* Remotely accessing users computers
* Resetting passwords
* Analysing situations and evaluating problems to come up with the best solution
* for the business and customer
* Managing the expectations of customers whilst having an empathetic understanding of their issue
* Providing training support to users at all levels within the business
* Providing a friendly yet professional level of customer service
* Answering calls within a timely manner
* Handling complaints sensitively and understandingly
* Working unsupervised to ensure that the businesses service levels agreements are met

So if you're interesting in learning, growing and developing, Lloyds Banking Group could be the place for you.

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003