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operations coordinator

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Birmingham, West Midlands
Job type:
Date Posted:
13 September 2019
reference number:

Are you process driven? Do you have an eye for detail? Are you an experienced Operation Coordinator looking for your next opportunity? Do you thrive in a fast-paced, fun and busy environment? If so, this could be the perfect role for you.


* Permanent position
* £21,000 - £22,000
* Parking on-site
* Benefits such as life insurance, pension scheme, childcare, cycle to work scheme.

Location: Tyseley

Job Purpose

Processing sales and purchase orders and returns efficiently, working to tight deadlines, adapting to the various demands of the role. Liaising with suppliers and hauliers daily to ensure the most cost-effective method of supply is achieved. Providing clear and concise communication to our customers from order receipt to supply, regularly updating them on their orders progress.

Role and responsibilities:

Key Relationships:

* Customers
* Sales Executives
* Internal Departments e.g. Orders, Samples, Warehouse
* Management & Senior Management Team

Key Responsibilities:

* Liaise with customers and suppliers by telephone, fax and e-mail
* Ensure accurate placement of orders with manufacturers and suppliers
* Arrange cost effective international transportation of orders to the UK
* Organise Express and container deliveries direct to site
* Organise UK transportation to site where necessary
* Acknowledge ongoing status of order to the customer
* Prepare Sales Order documentation for despatch
* Collating new product code detail for 'Stock loaders' to be added to Sage by Stock Control
* Update and maintain accurate communication and forecasts on CRM system for Sales Executive and Corporate projects
* Continuously monitor all stocks allocated to Live Sales Orders for pro-forma and account customers
* Liaise with Credit Control regarding new accounts, account limits, on hold orders for despatch within Sage
* Process Sales Returns in agreement with the Managing Director and ensuring stock is moved into miscellaneous bins when codes are created
* Offer customers add-on products to increase sales
* Carry out further tasks as may from time to time be delegated to you by your manager

Qualifications, Experience and Personal Qualities:

* 2 + years Operation Coordination/ Sales Support experience/ experience in a similar role
* Evidence of strong analytical skills and strategic thinking
* Outstanding communication and interpersonal skills, both written and verbal, to motivate and encourage staff, to deal effectively with internal and external contacts ranging from executive to administrative levels, and to produce effective summaries and reports as required
* Highly-motivated self-starter, with a positive, professional attitude, strong work ethic, and critical attention to detail
* High degree of personal integrity and professional accountability

Apply for this exciting opportunity today!

Interviews are taking place this week.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.