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customer service assistant

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Luton, East of England
Job type:
Date Posted:
09 October 2019
reference number:

Do you have experience within a helpdesk or customer service role? Are you based in Luton? If so, then I have the job for you!

Location: Luton

Contract type: Permanent

Start date: ASAP

Randstad CPE Contact: Sophie Clemmence (Maidstone branch)

I am currently looking for a Customer Service Assistant in Luton, Bedfordshire to work with a reputable client, on a permanent basis.

Main duties:

* Deliver customer (internal and external) needs while building effective relationships
* Respond positively to all customers through effective communication and personal accessibility
* Understand procedures and processes and operate them to the required standard
* Support the Contract Manager in compiling reports as required for contractual requirements and other reasonable tasks
* Support the client and answer calls and emails in a professional and timely manner
* Determine the nature, priority of faults based on information provided by the client and raise and assign work orders to relevant resources (Concept Evolution)
* Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
* Allocation and management of the supply chain and engineering team and drive them to attend within required SLA's by monitoring the calls through to completion via daily performance reports
* To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside
* Financial system - Purchase and Sales ledger (Dynamics)
* Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations
* Ensure QHSE documentation is maintained and readily available using systems
* Effective communication with all levels of internal teams and external customers
* Be aware of daily operations and the specific scope of the contract


* Committed to customer service delivery
* Experience within a customer service based role
* Excellent verbal and good basic standard of written, communication skills.
* Demonstrate a good customer focus
* A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.
* Higher educational qualifications to 'A' level/HNC/D or degree would be beneficial
* Good PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level.

What to do next:

If you feel this role meets your expectations please click apply and upload your latest CV. If you are seeking a new role in the future please feel free to contact Randstad CPE's Maidstone branch for a confidential discussion where we can provide advice, assistance with training and update you on our latest vacancies.

For further information please contact Sophie Clemmence at Randstad CPE's Maidstone branch on 01622 357230

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.