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customer service adviser

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you are applying for this job:

location: liverpool, north west,
job type: temporary,
date posted: 18 october 2019,
reference number: PTool-18/10

Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Are you passionate to provide excellent customer service?

Benefits:



* City centre location
* Onsite shops and eating areas
* Great transport links
* Access to the Randstad Benefits App with discounts at major retailers, cinemas , gyms and more more
* 33 days holiday per year
* Full training provided

Pay Rate and Hours:



* £8.31 PER HOUR
* 37.50 hours PER WEEK
* 08:00AM-18:00PM
* Monday - Friday

Some weekend work required during busy periods

Responsibilities



* Handling all customer interaction including requests for pricing, delivery dates, sales campaign enquiries, order processing, dealing with carrier issues as well as aftersales support, in a prompt, friendly, personalised and professional manner
* As a blended agent, interact with the customer across all channels (inbound calls and emails)
* Providing a high-touch experience for customers each and every time
* Acting as a trusted advisor in answering questions and solving problems
* Building rapport with customers
* Providing a value add service that enhances the customer experience and builds our brands and service reputation
* Capture, maintain and ensure quality of customer data
* Identify and highlight any service related issues, incidents or trends
* Highlighting and escalating issues as necessary
* Delivering and maintaining both individual and team targets

Requirements:



* Experience of working in a customer contact centre environment, providing excellence in service to the customer
* Excellent verbal and written English communication skills
* Good social and interpersonal skills
* Good listening skills
* Excellent problem solving skills; solution focused
* Quality focused with attention to detail
* The commitment to work towards individual and team goals
* Must attend an assessment centre for this role

We are looking for candidates to start on 28th October 2019.

Does this sound like the perfect role for you? If so, please send your CV today and one of the team will be in touch!