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customer retention advisor

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location: northampton, east midlands,
job type: permanent,
date posted: 21 october 2019,
reference number: 31455877
Customer Retention Advisor

Location: Northampton
Salary: Competitive basic salary of £23,000
REF: J9677:EM:CRA:UNB:1
Sector: Finance – Payment Solutions

With roots tracing back over 300 years and with offices across 60 countries, our client retain historical precedent and a global presence that sets them apart from other graduate employers. Facilitating card transactions, the business enjoy a massive 93,000 business and retailer relationships. They’re now looking for ambitious graduates to help keep delivering on their reputation for excellence.

The role of a Customer Retention Advisor is an unrivalled opportunity to launch a career with a prestigious, global blue-chip organisation. 

Benefits/What you get:
  • Fantastic basic salary of £23,000
  • Excellent exposure with a major name in a lucrative, exciting industry
  • Great scope for progression
  • Structured training from Pareto
  • 20 days’ holiday each year
  • Contributory pension scheme
  • A friendly, fast paced working culture with regular socials
  • Lucrative bonus/incentive schemes
The Role: Customer Retention Advisor

The Customer Retention Advisor will be tasked with supporting the customer strategy through the application of first class service and consummate communications skills. As such, the ideal candidate will be a confident individual that is comfortable speaking to a broad range of clients.
  • Support the Customer Strategy across Payment Solutions
  • Employ excellent communication and negotiation skills to elicit warm conversations with customers regarding their current financial terms
  • Communicate confidently to prospects regarding the value propositions of the company
  • Resolve customer issues, escalating them to relevant people where necessary

Candidate requirements:
  • Educated to degree level
  • Great interpersonal/communication skills
  • Engaging and energetic with a positive outlook
  • Flexible working approach
  • Professionally presented
Next Steps: 
If you require this job specification or to apply in an alternate format please visit the Pareto website.