business support in leeds

posted
25 October 2018
contact
bryony dinsdale, randstad cpe
job type
temporary
salary
Competitive
apply now

posted
location
leeds, yorkshire and the humber
specialism
construction & property
sub specialism
fm & maintenance
job type
temporary
working hours
Full-Time
salary
Competitive
reference number
BD69646
contact
bryony dinsdale, randstad cpe
apply now

job description

BUSINESS SUPPORT WITH DBS NEEDED IN LEEDS

6 WEEKS+
Start 26th October
9.30am - 5.OOpm Monday to Friday

***PLEASE ONLY APPLY IF YOUR DBS CHECK IS DATED WITHIN 3 MONTHS***

THE ROLE:

To provide support for products and tasks covered within the business support team. The role holder will liaise with customers to determine their needs and advise them accordingly, deal with general queries and administration and update associated databases accordingly keeping to agreed processes and SLA's at all times. They will also act as a support to engineers helping and advising with paperwork and job queries where necessary.

The role holder will work closely with the Business Support Manager and will be expected to be flexible to cover varying tasks throughout the year and to provide annual leave and sickness cover for other members of the business support team.

yOUwill be expected to develop effective partnerships with work colleagues and customers and effectively communicate internally and externally to engineers or customers displaying a positive can do attitude.

REQUIREMENTS:



* Working independently (or as a part of a team), planning and prioritising workloads effectively
* Providing assistance to other team members as required.
* Working in a structured and tidy manner, observing all relevant health and safety legislation and Royal Mail PFS operating procedures and standards
* Liaising with customers and public in a professional fashion in order to project a positive company image.
* Updating systems and liaising with managers and customers on the status of projects or work so that both are fully aware of the progress.
* Ensuring full compliance with Royal Mail PFS health and safety policies and procedures to ensure safety of colleagues, customers and the public.
* Promoting a 'right first time' approach
* Balancing own priorities and workload in order to ensure customer objectives are achieved and contractual obligations met.

KEY SKILLS:



* Proven ability to work to documented processes whilst being able to work from own initiative when required
* Proficient in the use of MS Word and Excel, ensuring data integrity is maintained. Knowledge of Access and Lotus Notes would be an advantage.
* Good problem solving skills, with the ability to identify innovative solutions to satisfy current customer requests and be able to explore and respond to future customer demands.
* Experience of working to strict deadlines.
* Experience of working on National Roll out Projects would be an advantage.
* Knowledge of internal and external audit requirements and processes.
* Proven ability to work as part of a team focused in delivering continued customer excellence.
* Experience of working with engineers along with good geographical knowledge of UK would be an advantage.
* Excellent customer service skills, ability to deal with colleagues and customers in a professional, confident manner
* Strong time management and task prioritisation skills.
* Effective communication skills at all levels
* Able to work in a professional manner responding to business needs with a flexible and punctual approach
* Effective interpersonal and team working skills
* Positive approach to new challenges and ability to embrace and support current and future business change
* Ability to deal with demands from customers and confidence to provide effective solutions
* Ability to challenge and review established procedures with a view to providing creative, effective improved solutions
* Ability to have a professional positive approach which actively promotes their commitment to providing a quality support service to all customers and raises the profile of the support team within the business
* Able to prioritise workload effectively, whilst dealing with multiple requests from many areas of the business

*IF YOU ARE FREE FROM 10TH SEPTEMBER & HAVE A DBS WITHIN 3 MONTHS PLEASE SEND YOUR CV*


Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

skills

ability to follow job and safetry instructions

qualification

driving licence

educational requirements

GCSE