call handler - customer service in belfast

posted
13 February 2019
contact
samantha reilly, randstad business support
job type
permanent
salary
£ 17,063 per year
apply now

posted
location
belfast, northern ireland
specialism
customer services
sub specialism
Customer Service
job type
permanent
working hours
Full-Time
salary
£ 17,063 per year
reference number
MJ68208
contact
samantha reilly, randstad business support
phone
02890912840
apply now

job description

Randstad have an exciting opportunity to join a Global Professional Services organisation based in Belfast.

Due to continuous growth we currently require financial call handlers with excellent administration experience.


Benefits
* Competitive Salary
* Mon-Fri Business hours
* Enhanced holiday package
* Pension
* Permanent job opportunity
* Career growth opportunities
* BT1 location

Qualifications and experience
* Enthusiasm and passion to deliver exceptional client service
* Excellent proven organisation, multi-tasking skills and enjoyment in building strong working relationships
* Experience dealing with a high volume of calls from professional customers
* Proven office work experience.
* Organisation skills, ability to perform tasks and prioritise work, especially when there are conflicting demands.
* Work effectively under pressure.
* Ability to interpret financial data and produce relevant reports.
* Good communicator
* Attention to detail and the personal motivation to perform your role to the highest standards.
* English and Maths GCSE at grades A to C (or equivalent).
* Microsoft office suite experience

Responsibilities

* Answering incoming calls from finance professionals
* Deal with a wide range of queries
* Assist customers with account enquires
* Identify opportunities and make recommendations to improve processes
* Promote high levels of customer service
* Deal with customer date in line with FSA standards

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

skills

communication,customer care,detail oriented,increase customer retention,microsoft office,negotiation,people oriented,teamwork,verbal communication,written communications