careline operator in wimbledon

posted
05 September 2019
contact
upfield wimbledon, randstad inhouse services
job type
temporary
salary
£ 25,000 - £ 30,000 per year, Additional Benefits
apply now

posted
location
wimbledon, london
specialism
customer services
sub specialism
Call Centre
job type
temporary
working hours
Part-Time
salary
£ 25,000 - £ 30,000 per year, Additional Benefits
reference number
CCS19
contact
upfield wimbledon, randstad inhouse services

job description

Do you have call centre experience? Do you pride yourself on providing outstanding customer care? Then we may have the role for you!

Benefits:



* Benefits app (access to 100s of retail discounts)
* Based in Wimbledon with great public transport links
* Accrued holiday

Salary and Hours of Work:



* Role share: we require someone to work collaboratively PART TIME 2-3 days per week, however must be flexible to cover holiday/absence.
* 09:00AM - 17:00PM, however can be flexible if have other commitments.
* Up to £30,000 PRO RATA

This is a temporary assignment.

Responsibilities:

Your role of customer care specialist requires a blend of technical knowledge and interpersonal skills.



* Provide excellent customer care
* Active 'social listening', reviewing all social media platforms and responding to posts, queries or complaints
* Review customer complaints and take appropriate action, including printing off letters and sending vouchers
* Serve as liaison between management and customer support team
* Document all customer interactions
* Create and present weekly reports to management
* Train new call centre employees
* Some work within telesales will be required

Requirements:

As a customer care specialists you would need to have a high level of patience and maintain professionalism at all times. Must also have excellent conflict management skills, as well as:



* Using knowledge of email and written communication skills to provide customer care through email software
* Previous experience of working in a Call Centre and telesales department
* Using product and service knowledge to answer customer questions
* Serving as a liaison between management and customer care support team
* Documenting every interaction between customers and support team
* Crafting and presenting weekly customer care reports to management
* Experience with customer relationship management and excel spreadsheets.
* Excellent communication skills - verbal and written.
* Must be flexible and be driven to succeed!

If you believe you have what it takes then why not click apply today!

skills

communication,handle complaints,computer