case manager (asb/tenancy) in south east london

posted
27 September 2018
contact
abs valentino, randstad cpe
job type
contract
salary
£ 28,000 - £ 33,000 per year
apply now

posted
location
south east london, london
specialism
construction & property
sub specialism
planning
job type
contract
working hours
Full-Time
salary
£ 28,000 - £ 33,000 per year
reference number
CMASBTSL
contact
abs valentino, randstad cpe
phone
0203 680 0630
apply now

job description

Case Manager (ASB/Tenancy)

An exciting opportunity has arisen for a Case Manager (ASB/Tenancy) based in a Housing Association in South East London.

Post: Case Manager (ASB/Tenancy)

Rate: Circa £28,000- £33,000 per annum, plus £1,300 per annum Essential Car User Allowance

Fixed Term Contract until March 2019 (6 months)

We are looking for an experienced Case Manager (ASB/Tenancy) to deliver a responsive, efficient, high quality and customer focused tenancy, lease and case management service, by managing queries and cases in relation to matters arising out of rights and obligations in a resident's tenancy or lease.

The main duties of the role are as followings;



* Provide a professional and knowledgeable tenancy, lease and case management service to residents in a range of tenures and resolve issues efficiently and effectively.
* Take ownership to ensure own performance contributes positively towards team objectives, key performance of the business and customer experience by managing and resolving caseloads in a proactive and customer focussed way, including responsibilities for Tenancy Management, ASB, GAS, Fixed term tenancies and others.
* Work collaboratively with internal colleagues and teams to ensure effective, efficient and customer focussed tenancy management. This will include colleagues in Property Management, the Customer Service Centre, Lettings, Revenue, the Gas team and Community Investment.

Requirements



* Experience of working in Social Housing.
* Able to demonstrate experience of delivering customer focused services in a demanding, public facing environment.
* Highly developed relationship management or stakeholder engagement skills, with the ability to influence, deal with difficult behaviours and manage conflict to resolution.
* Knowledge around: housing law and taking legal action for tenancy breaches; welfare reform; domestic violence, and working with vulnerable people, including awareness of mental health issues, safeguarding and what other agencies and organisations can provide.
* Clean UK driving license

Clients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration.

Please apply with submission of your CV and Abs Valentino from our London CPE office will be in Touch. For more information and a confidential chat about the position, please do not hesitate to call us on 0203 680 0630

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

skills

housing association experience,housing experience,housing,local authority experience