client services administrator team leader in london

03 December 2018
randstad financial & professional, randstad financial services
job type
£ 29,000 - £ 41,000 per year
apply now

financial services
sub specialism
Operations & Middle Office
job type
working hours
£ 29,000 - £ 41,000 per year
reference number
randstad financial & professional, randstad financial services
apply now

job description

Job description:

The Team Leader reports directly to the Client Services Administrator Manager. They will be responsible for a team of 8 - 10 staff who provide support on our client engagements and in addition will have their own portfolio of work. It is expected that between 40-50% of the job holder's time will be spent on this additional set of responsibilities.

About the role:

The Team Leader is responsible for ensuring the successful running of the CAE Team. This involves liaison with the client facing teams, obtaining and meeting new work requests, ensuring that the outputs of the team meet quality standards, producing high quality of work personally and providing Career Coach (People Management) support.

Key responsibilities include

* Manage the optimal resourcing of the Client Services Administrator staff by monitoring coverage on client accounts, overtime and sickness/holiday absence.
* Ensuring that chargeable hours targets are established and met.
* Support the Manager with managing the performance of Client Services Administrators through provision of coaching, assessment and feedback.
* Act as Career Coach to 6-8 Client Services Administrators.
* Ensure that all Client Services Administrators are fully up to date with all relevant policies and procedures in order to be able to deliver on the activities of the role.
* Identify skills gaps and training needs.
* Ensure that time is appropriately and accurately charged to account teams in accordance with the work performed.
* Production of various management reports and forecasts.
* Co-ordinating projects, financial administration and risk management activities.
* Ability to work as part of a team, with the Client Services Administrators in immediate team, but also with the other Client Services Administrator Team Leaders in other teams.


Assurance is a dynamic place to be right now, and the variety of opportunities on offer is unprecedented. It's work that really does matter. It matters for businesses, governments and society at large. Our team provides confidence on the most complex decisions companies have to take and this provides a wealth of opportunities to everyone who joins us and works with us.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

If you're passionate about delivering high-quality Client Services, no matter the obstacles then this is for you, don't hesitate, and apply today.

This role is open to receiving applications over the next two weeks. Within a week of the closing date, appropriate applicants will begin an interview process, after which shortlisted candidates will be invited to attend the final stage of the process.

If you have any queries or want to get in touch please call Amine on 02077866554.

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003


aml,budgeting,excel,finance project management,financial analysis,kyc,project finance


a levels

educational requirements

secondary school