My client in Coventry is looking for an onboarding specialist to join their team of 7. You will be a main point of contact for new customers setting up their accounts and ensuring the process runs smoothly!
You will be working in the Coventry based head office, working with clients all over the UK, this client are definitely a leader in their field!
This role would suit someone with a strong customer service and administration background, and if you had experience with setting up new accounts training that would be beneficial too!
Your responsibilities: Deliver customised training to all new intake schools using a combination of tailored computer based training, voice calling and screensharing.To implement against detailed setup plans and where possible, overcome problems that may arise.Manage the implementation of new customers and to provide comprehensive training to allow new customers to become fully conversant with the features and benefits of the solution of the productYou will process the implementation of new sales, identifying the areas purchased and the specific training needs Offer onboarding sessions to new clients on telephone and email Ensure that questions are responded to in a timely manner and that all actions are recorded professionally and accurately using the current customer or ticket management system.Log all actions to the system to allow other teams to follow easilyYou will determine when the customer has become sufficiently skilled by reviewing their progress against specific targets and manage their transition to the customer service teamYou will identify opportunities to improve internal processes and training materials to ensure the continual improvement of the services provided.You will provide relevant assistance to colleagues to ensure all teams are working efficiently and intelligently to deliver our customers requirements.You will assist with other projects when needed.