Job opening - Complaints Officer in East London | Randstad

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summary

randstad cpe
£16.00 - £22.50/per hour
temporary
full-time

specialism
secretarial & admin
reference number
CJ-COMP21

job details

Job Role: Complaints Officer
Salary: Up to £22.50ph umbrella
Location: East London
Hours: 35 per week 9:00am - 5:00pm Flexible working hours

Benefits

Remote working available
Flexible hours
Commutable area with easy access to public transport should you need to go to the office
Up to 28 days paid holiday
Job security dependant on performance and work ethic

...

An exciting opportunity has arisen for an experienced Complaints Officer based in a Local Authority in East London.

Job duties for this Complaints Officer:

To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries.
To work as part of a team to deliver high quality responses to customers complaints and enquiries.
To develop and maintain good relations with service areas and partner agencies
Promote a positive image of the Council and to enhance its reputation.
To take a lead role on a specific area of work or projects on behalf of the Manager
Processing and managing complaints allocated to you
Ensuring that complaints are properly logged and tracked
Undertaking thorough and detailed investigations of complaints about Council Services and partners

Skills needed for this Complaints Officer role:

Knowledge of local government and local government services
Knowledge of complaints processes
Continually keep up to date with the law and guidance in relation to their work area
Knowledge of Microsoft Office including use of email, databases, spreadsheets, PowerPoint and Word

Clients are looking to interview for this Complaints Officer role and shortlist shortly, so please submit your CV promptly for consideration.

To apply for this Complaints Officer position please click APPLY NOW and expect a call from Chandani thereafter if your skills and experience match the requirement.

Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

show lessshow more

Job Role: Complaints Officer
Salary: Up to £22.50ph umbrella
Location: East London
Hours: 35 per week 9:00am - 5:00pm Flexible working hours

Benefits

Remote working available
Flexible hours
Commutable area with easy access to public transport should you need to go to the office
Up to 28 days paid holiday
Job security dependant on performance and work ethic

An exciting opportunity has arisen for an experienced Complaints Officer based in a Local Authority in East London.

Job duties for this Complaints Officer:

To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries.
To work as part of a team to deliver high quality responses to customers complaints and enquiries.
To develop and maintain good relations with service areas and partner agencies
Promote a positive image of the Council and to enhance its reputation.
To take a lead role on a specific area of work or projects on behalf of the Manager
Processing and managing complaints allocated to you
Ensuring that complaints are properly logged and tracked
Undertaking thorough and detailed investigations of complaints about Council Services and partners

Skills needed for this Complaints Officer role:

Knowledge of local government and local government services
Knowledge of complaints processes
Continually keep up to date with the law and guidance in relation to their work area
Knowledge of Microsoft Office including use of email, databases, spreadsheets, PowerPoint and Word

Clients are looking to interview for this Complaints Officer role and shortlist shortly, so please submit your CV promptly for consideration.

...

To apply for this Complaints Officer position please click APPLY NOW and expect a call from Chandani thereafter if your skills and experience match the requirement.

Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

show lessshow more

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CJ

chandani jethwa

Senior Delivery Consultant

I specialise in Public Sector/Local Authority roles within the London region and Hertfordshire.

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