Our client, a local authority is looking for Planning Support Officers to join themMain purpose of the role is to be responsible for the provision of technical, administrative and procedural customer helpdesk support and advice for the Council's Development Management Service users.KEY RESPONSIBILITIES AND JOB ACTIVITIESProvision of efficient, skilled and knowledgeable customer advice for the Development Management service providing technical support and assistance to service users and a wide range of advice and guidance to other staff, service users, councillors and the public on planning matters including technical, administrative and procedural planning issues. Providing high quality front line customer care support over the telephone, electronically and in person.Administration and operation of the planning departments document archiving system and process of transferring paper records as part of the statutory register to scanned images. Operation and updating of planning systems including planning databases, Geographical Information System and website. Allied responsibility for system maintenance, use and development in accordance with changing needs for the planning systems. Collation and provision of management information on service delivery, including performance on key areas, national, local and other indicators.Providing, copying and despatching documents and information to applicants and other interested parties within performance targets. Collecting payments, issuing receipts and despatching invoices for sales of documents and copies of decision notices. Using, maintaining and advising other users on the individual use of microfiche, website and document archiving system.Checking the validity of submitted planning and other applications including assessment of the requirement for planning permission and identifying the appropriate fee required. Registration of valid applications using the development management administrative processing system and linked Geographical Information Systems package. Correct identification of parties to be consulted (electronically and/or hard copy) and notified about the application and preparation of the consultation and notification documents, including statutory adverts and notices. Strong Admin and IT Skills are essentialAlso:Good Communication Skills (written and oral)OrganisedExperience in working to fixed deadlines and service priorities.DesirableExperience in working in Planning and/or a Local Government environment.Ideally experience of providing front line services.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.