Randstad is looking for experienced Customer Service professionals to work for a great Property Maintenance and Building Services type business based in the Romford area. This is a permanent Call Centre job opportunity to start ASAP. Training is provided. ** Due to the location of the Customer Call Centre, candidates must have their own form of transport. There is parking onsite at the offices.Salary: £18,000 per annum to start, rising after probation periodHours: 35 hour working week - shifts, flexibility required and some evening / weekend work. Shifts can be 12pm-8pm / 8am-4pm / 9am-5pm.The main purpose of the Customer Service - Call Centre role is to handle incoming calls, queries and requests made by clients, residents and customers. Answer inbound calls, respond professionally to emails and work closely with the back-office administration teams to ensure that all queries are resolved as prompt and efficiently as possible.Other duties and responsibilities will include:- Record all activity from inbound phone calls/emails within the in-house system- Ensure customer/resident details are up to date and relevant within the in-house system; including checking post codes, contact numbers and resident names- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and post- Review impact and prioritisation of issues and escalate major issues to the relevant Contract Management teamSkills and experience required for the call centre role:- Proven customer service and admin experience - Ideally have experience of dealing with high volume inbound calls- Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.