contact centre support team member in enderby

posted
08 April 2019
contact
rhianna howell, randstad business support
job type
permanent
salary
Competitive
apply now

posted
location
enderby, east midlands
specialism
customer services
sub specialism
Customer Service
job type
permanent
working hours
Full-Time
salary
Competitive
reference number
RH490928
contact
rhianna howell, randstad business support
apply now

job description

We have an exciting opportunity for a Contact Centre Support Team Member to join a successful customer service team based in Enderby.

Allocate Software provides an online worker management system to large companies who use temporary staff.

The role:



* Providing the initial point of contact for our customers
* Managing incoming requests from the Customer Portal
* Answering incoming calls from customers
* Logging and managing all incidents via the Service Management Tool
* Providing customers with timely updates to their cases
* Developing strong customer relationships
* Proactively review customer accounts and manage their own case queue
* Escalating high priority issues to line management
* Completing regular tasks in line with Contact Centre procedures
* Reviewing daily priorities
* Working with all areas of the business as required
* Assisting in the promotion of new developments and applications

As a point of contact for customers, you'll be expected to be an all-rounder who is experienced in working with customers. To deliver that you must be able to demonstrate:



* Experience in a customer facing role required. Ideally within an office environment, but not essential
* Customer Support
* Strong work ethic
* Communication
* Team Player
* Problem Solving and Decision Making
* Building Relationships
* Innovation, Flexibility and Adaptability

If you believe this role is right for you, don't hesitate, apply today.

Randstad Business Support is acting as an Employment Agency in relation to this vacancy.