Contract Administrator - City of London - FM Service Provider - £28,000 - £30,000 p/a
Our client is a multinational FM and support services leader, praised for their 5* approach to service delivery and customer service. They are looking to recruit an innovative and dynamic candidate to join their Corporate Services division based in the City.
PackageSalary: £28,000 - £30,00025 days holidayPension, healthcare
Main Responsibilities:Contract Delivery:Support the team with relevant administration tasks to meet & exceed the agreed contractual Key Performance Indicators and Service Level Agreements throughout the contract lifecycle.Admin & Reporting: Ensure all necessary electronic and paper records, including timesheets are completed by the team in a timely manner to meet internal and customer deadlines.Meetings:Attend where necessary and take responsibility for appropriate actions - at client meetings, working closely with the service delivery team and other colleagues to resolve requests and issues as quickly and efficiently as possible.Financial Performance:Work closely with the contract manager to support all WIP processes relating to the contract and coordinate any additional costs as necessary relating to suppliers or subcontractors.Commercial Aspects: Work closely with the commercial team and contract manager to gain a full understanding of the contractual obligations from ourselves and the customer.Invoicing: Carry out invoicing processes in line with contractual payment terms to ensure all chargeable works carried out are captured and submitted for invoicing in a timely and accurate manner.Customer Service: Deliver exceptional service standards to meet client & service partner expectations and ensure all operational difficulties are resolved with the supporting management teamNational Operations Centre:Liaise with the schedulers and the helpdesk to ensure the allocation of PPM tasks are produced by Concept to ensure appropriate sign off for reporting.Communication: Communicate closely, share information and updates regularly with all team members, the client and end users to support the drive for service improvement across the contractLearning & Development: Take responsibility for your own learning and development activities supported by your line manager and the Performance & Development Review
Skills:Positive solution driven mind-setAccurate and clear written communication & information sharing skillsProactive to solve potential difficulties & conflictProfessional approach and demonstrates respect for othersTeam working ethicDeals constructively with first level complaints & criticismAbility to work independently and demonstrates initiativeTakes responsibility and confidently makes decisionsWilling to learn from others
Experience:Previous similar or relevant experience of working with clients & end usersUndertaking basic financial support - invoicing/WIP/inputting timesheets and expensesBasic commercial awareness - working within SLA's and KPI's.Microsoft Office IT Skills intermediateDemonstrable experience in similar customer facing or service provider role.Able to multi task in a high-pressured environmentExceptional levels of customer service
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.