contract support in portsmouth

01 February 2019
katie keogh, randstad cpe
job type
£ 9.50 per year
apply now

portsmouth, south east
construction & property
sub specialism
skilled trades & labour
job type
working hours
£ 9.50 per year
reference number
katie keogh, randstad cpe
apply now

job description

Contract Support- Portsmouth PO6- £9.50 PH

Our Client is a multinational commercial real estate and investment company seeking a Contract Support Administrator to join their Successful Team based in Portsmouth. Being one of the largest companies in the world, this position is not one to be missed.

Some of the benefits of working with us include:

* Weekly Pay
* Secure long term temp work with chance of temp to perm
* Competitive Salary
* Holiday Pay
* Free Parking near the office

Your Responsibilities Include:


* Input and tracking of customer requests through the IBM Helpdesk (RESObase) for in-scope countries across EMEA
* First-Line contact for customers both internal and external by telephone or by e-mail
* Demonstrate extensive knowledge, understanding and awareness of FM issues, effectively interpreting the described situations to enable a satisfactory resolution to customer requests
* Respond in a professional and courteous manner to every request, recording all requests for service to accurately reflect correct priority for work based on H&S; criticality and customer expectation
* Identify and deliver robust escalation and liaison for all incidents working in partnership with supplier partners; site-based teams and Lead Work Order Specialist as required
* Ensure timely management of complaints, maintaining efficient and professional communications with all parties

Work Order Schedueling

* Accountable for planning, scheduling, prioritising and assigning all maintenance Work Orders to meet all SLA/ KPI's.
* Obtain and organise all information required for the Technical Team to perform the work: job plans, drawings, vendor manual, supplemental instructional materials, special procedures, parts, materials etc.
* Determine and identify labour and skills required to self-perform the work or if external support is required.
* Act as the focus for future work in order to provide the Technical Team with at least one week of work backlog that is planned, scheduled and ready to execute.
* Produce weekly schedules for each site allocating job packages for each technician to cover contracted hours of work.
* Lead scheduling meeting with operation partners to finalise priority of Work Orders, optimum downtime windows, and necessary lead times.
* Approach all aspects of the work to be performed with safety as the highest priority, in accordance with the CBRE and client Environmental, Health and Safety Policies.
* Keep accurate metrics on the performance of planning functions and provide timely reports to the Site Managers as required.
* Use data analysis methodology to continuously improve efficiency / productivity of the Technical Team.
* Support technical management in review of maintenance regimes and in establishing effective specialist support contracts.
* Generation of planned maintenance sheets


* Clerical and administrative support including, but not limited to, e-mail boxes; customer satisfaction surveys; starter/leaver requests and database management
* Generation of weekly/monthly PPM schedules and tracking of completion
* Ensure adherence to all IBM and CBRE business controls; audit and financial requirements
* Quarterly PfMS reporting i.e. rescheduled work orders; response & resolution; invoice verification; customer satisfaction and work order self-assessments
* Processing of EMEA BOS documentation
* Other ad-hoc administrative tasks as agreed with the Lead Work Order Specialist

Requirements needed:

* Flexibility in working hours - including some public holidays
* Data input accuracy
* Excellent customer service orientation with a good understanding of customer complaint handling
* High level craft knowledge and skill to accurately estimate labour hours, material requirement and skills needed to complete a job
* Flexible with good communication skills (written and verbal) to provide simple and accurate instructions and have demonstrated the ability to be approachable and tactful
* Excellent computer skills - Maximo, MS Office and especially MS Excel
* Excellent organizational and planning skills
* Ability to work on own initiative and without day to day management direction or support
* Able to deal with people at all levels both within CBRE and the client organisation
* Able to work under pressure, manage multiple priorities and to meet deadlines

If you think you posses the above requirements and are looking for your next career role then please do apply. If you need some more information please call Katie Keogh on 01489560180

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.


ability to follow job and safety instructions