customer advisor (fraud detection) in sunderland

posted
08 August 2017
contact
randstad financial services
job type
permanent
salary
Competitive
apply now

posted
location
sunderland, north east
specialism
customer services
sub specialism
Customer Service
job type
permanent
salary
Competitive
reference number
MJ52935
contact
randstad financial services
apply now

job description

Are you a customer orientated individual who strives to provide exceptional customer service and always looks to better the customer's experience. As a Customer Care Advisor, you'll enjoy lifestyle flexibility, intensive training and constant development. We'll also provide you with an understanding of what the bank can offer our customers and how to exceed expectations.

Salary; £16,000
Working Hours; 7am - 11pm Monday-Sunday Rotational Shifts

As a Customer Care Advisor, your main responsibilities will involve:
* Taking ownership of the Customer Experience by providing excellent service to help deliver on customer ambitions and day-to-day banking needs
* Deepening customer relationships to help grow the business and strengthen the company brand in the community
* Working collaboratively with colleagues to deliver on our vision to be the 'go-to' bank and live our purpose and values
* Liaising with other departments to resolve customer queries
* Delivering exceptional customer satisfaction and performance and acting as an expert for all issues regarding fraudulent activity

As a Customer Care Advisor, your skills and qualifications will include:
* A genuine interest in the customer
* The ability to demonstrate service in a customer-facing role
* The right attitude, personality, potential and skills to provide excellent customer service and case ownership
* Experience of working towards personal objectives and standards
* The ability to use your own initiative to resolve customer queries and complaints, by moving outside of set guidelines and procedures

Customer's deserve the best and the same goes for you, that's why the company will provide you with a range of benefits, flexible hours and all the tools to support you to become the best you can be. If you believe you are the ideal candidate for this role, apply now.

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

skills

Telesales, Inbound, Customer Service, Banking, Call Centre

qualification

Telesales, Inbound, Customer Service, Banking, Call Centre