customer advisor mortgages in sunderland

posted
13 October 2017
contact
randstad financial services
job type
permanent
salary
Competitive
apply now

posted
location
sunderland, north east
specialism
customer services
sub specialism
Customer Service
job type
permanent
salary
Competitive
reference number
306813
contact
randstad financial services
apply now

job description

Customer Advisor Mortgages
Do you wish to further develop your customer service skills in the industry of Finance within a leading organisation? Are you ready to move forward in your customer service career? This role is paying £19,665 and is Located in Sunderland.
This company looks at "how" goals are achieved rather than "what" is achieved, which shows how important it is to implement excellent customer service towards Community Banking.

Hours - 35 hours a week. 8 Hour shift pattern between 7am - 10:30pm
Monday - Sunday
Location - Sunderland
Starting Salary - £19,665

Company benefits:
* Competitive Salary
* Excellent Pension Plan
* Great Culture
* Opportunities for progression

Whilst working for this leading financial company you will be required to undertake the following tasks:
* Ensuring that customers receive an exceptional service
* Enabling the delivery of consistently high customer service across all relevant customer propositions by working with team colleagues from across the Mortgage Family
* Providing accurate advice and appropriate support to customers and colleagues by proactively developing the necessary knowledge and skills
* Resolving customers queries at first point of contact wherever possible by utilising available tools and resources

Person Specification:
As a Customer Service Advisor, your skills and qualifications will include:
* Experience in a customer facing role with evidence of exceeding customer expectations
* Customer service and relationship management skills to deal with external customers on sensitive issues
* Experience of building relationships with customers to provide a service that's simple and effective
* Communication skills, both written and verbal, and excellent interpersonal skills.
* The ability to follow a self-managed programme of continuous professional development and meet the standards of regular competency testing

The Next Steps
* On your application we will ask for information like your contact details, education and work experience
* Online assessment: you will be contacted via phone or email and sent a SHL test consisting of Numerical and verbal reasoning.
* If you pass this test, you will be submitted for a face to face interview
* Prior to the face to face interview we will help prepare you over the phone

The application process is subject to the successful completion of background and reference checking, including DBS and CCJ (County Court Judgment) checks.

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

skills

"Customer Service" AND "Inbound" AND "Outbound" AND "Call centre" AND "bank" AND "claims handler" AND "CLaims Assessor" AND "telesales" AND "support services" AND "Customer Advisor"

qualification

Previous Customer Service Experience