customer care coordinator in birmingham

posted
05 July 2018
contact
laura wileman, randstad business support
job type
permanent
salary
£ 22,000 - £ 24,500 per year
apply now

posted
location
birmingham, west midlands
specialism
secretarial & admin
job type
permanent
working hours
Full-Time
salary
£ 22,000 - £ 24,500 per year
reference number
LWOCSA19
contact
laura wileman, randstad business support
apply now

job description

Do you have excellent communication skills? Do you enjoy building caring relationships by putting the customer at the heart of everything you do? Are you committed to maintaining and improving high standards of customer service.? If so this could be the role for you.

The Customer Care Specialist is required to build strong relationships with alll internal departments and the supplier network by working across organisational boundaries in order to resolve issues. They will be required to continually expand knowledge of current and upcoming frameworks and will capture actionable intelligence than can be used to enhance customer experience.

Responsibilities



* Ownership of the customer experience.
* Answer calls in a service desk environment and actively works to ensure expected resolution dates and call center metrics are met.
* Accurate and efficient use of the CRM system, ensuring all information is input and kept up-to-date.
* Addresses and resolves basic enquiries and requests; logs all enquiries and requests; engages appropriate business units and support staff to resolve enquiries that are beyond the scope of their ability or responsibility.
* Act as a liaison/main contact for customers while coordinating with multiple internal groups and external groups to identify and meet their needs.
* Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
* Ensures the end-to-end customer experience and provides a single point-of-contact for the customer.
* Responsible to follow up with other business units and support staff involved in resolution to ensure enquiries are resolved, requests are filled, and the customer communication is complete. Ensuring prompt resolutions that are recorded correctly within the CRM system.
* Participates in Customer Care Centre and departmental project activities or other duties as assigned; including support to marketing campaigns and outbound calling.
* Adheres to and supports IT standards, policies, and procedures.

Requirements



* Customer Service experience within a similar role
* Excellent communication skills.
* Proven ability to deliver results in a data-driven and focused environment.
* Demonstrates ability to learn customer support processes and techniques.
* Strong analytical skills, accuracy and attention to detail.
* Ability to solve problems and work under pressure.
* Competency in MS Office Suite.
* Detail oriented with demonstrated ability to manage multiple projects and competing deadlines.
* Experience in using Salesforce CRM system.
* IT literate
* Customer service orientation and/or prior customer service training.

What is in it for you?



* Competitive salary £22,000 - £24,500
* Permanent position
* Childcare vouchers
* Cycle to work, gymflex, illness cover, dental insurance etc
* Central location - (5 minute walk from five ways)

This is a fantastic opportunity for a driven individual to directly impact business growth.

Apply Today! Interviews are taking place next week!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

educational requirements

high school